Legal & Disclaimer
TERMS AND CONDITIONS
Last updated: 10-10-2023
Welcome to www.repeltec.co.za, the official webshop for Repeltec Southern Africa, owned and operated by Repeltec Southern Africa Ltd.
1. Acceptance of Terms
By accessing and using this website, you agree to comply with and be bound by these terms and conditions.
2. Jurisdiction
These terms and conditions shall be governed by the laws of South Africa.
3. Payment Methods
We accept the following payment methods like Credit cards, PayPal through third party providers.
4. Shipping & Delivery
All orders over 500 Rand qualify for free delivery.
5. Returns & Refunds
Customers may return unopened bottles within 14 days of purchase. Refunds are provided on a case-by-case basis if a consumer is not satisfied with the product. Professional customers should contact us directly for return and refund queries.
6. User Accounts
Professional customers may create and maintain an account on our website. Terms and conditions for account creation, maintenance, and termination will be provided during the registration process.
7. Data Protection & Privacy
Customer data is stored on the Wix backend website and managed according to Wix's terms and conditions. Customer information may be shared within subsidiaries and partner companies of Affix Labs Oy for order fulfillment purposes.
8. Limitation of Liability
Users are advised to use Repeltec products as instructed on the bottle. No guarantee of effectiveness is provided for any product, and Repeltec Southern Africa is not liable for any consequences arising from product use.
9. Intellectual Property
All content, including but not limited to text, graphics, logos, and images, is the property of Repeltec Southern Africa or Affix Labs Oy and is protected by applicable laws. Unauthorized use may result in legal consequences.
10. Termination Rights
Repeltec Southern Africa reserves the right to terminate access or refuse service to any customer at its discretion without notice.
11. Miscellaneous
Repeltec Southern Africa may update these terms and conditions periodically. Force majeure events will release Repeltec Southern Africa from fulfilling its contractual obligations. Third-party links on our website are not endorsements, and we are not responsible for their content or actions.
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Last Updated: 10-10-2023
Repeltec Southern Africa, owner and operator of www.repeltec.co.za, respects the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Collection of Your Information
We may collect information about you in a variety of ways:
Personal Data: Directly from you when you register for an account, make a purchase, or otherwise provide us with personal information.
Usage Data: Information about how you use our website, which can include your IP address, browser type, and the pages you visit.
2. Use of Your Information
We use the information we collect to:
Process your orders.
Improve our website and services.
Communicate with you, including for customer service and marketing purposes.
3. Sharing Your Information
Your information may be shared within subsidiaries and partner companies of Repeltec Southern Africa for order fulfillment and marketing purposes. Otherwise, we do not sell or share your information with third parties unless required by law or to fulfill our business obligations.
4. Data Storage
Customer data is stored on the Wix backend website, and our practices align with Wix's terms and conditions.
5. Data Protection
We use administrative, technical, and physical security measures to protect your personal data. While we strive to protect your personal data, no electronic transmission is entirely secure, and we cannot guarantee absolute security.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
7. Changes to This Privacy Policy
Repeltec Southern Africa may update this privacy policy from time to time. We encourage users to frequently check this page for any changes.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at info@repeltec.co.za
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Effective as of 10-10-2023
Thank you for shopping at www.repeltec.co.za. Your satisfaction is essential to us. If you are not entirely satisfied with your purchase, we're here to help. Please carefully review our return policy below:
1. Return Eligibility
Only unopened bottles of Repeltec can be returned.
To be eligible for a return, your item must be unused and in the same condition you received it, with original packaging intact.
2. Return Period
You have 14 calendar days to return an item from the date you received it.
3. Return Process
To initiate a return:
Contact our customer service team at info@repeltec.co.za
Provide your order number, details about the item you want to return, and the reason for the return.
Follow the shipping instructions provided by our customer service team.
4. Refunds
Once we receive your returned item, our team will inspect it and process your refund. If your return is approved:
For consumers: Refunds are determined on a case-by-case basis. We aim to process all refunds within 7 days of receiving the returned product.
For professional customers: Specific refund queries should be directed to our customer service team.
Refunds will be credited to the original payment method. Please note that the time it takes for the refund to appear in your account can vary depending on your payment provider.
5. Shipping Costs for Returns
Shipping costs for returning items are the responsibility of the customer, unless otherwise specified by our customer service team.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@repeltec.co.za. We'll provide specific instructions based on the situation.
7. Contact Information
For any questions or concerns regarding this return policy, please contact us at:
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Business Name: Repeltec Southern Africa
Email: info@repeltec.co.sa
Phone: +27 (0) 82 415 2556
Fax:
Street address: Aries Street 209
Country: South Africa
State/region: Gauteng
City: Pretoria
ZIP/postal code: 0181